I’ve submitted two claims for our Arran holiday travel (see below blog posts). For my outward journey, since I bought my ticket from LNER, I submitted the claim to them on 20th September, including a photo of the tickets. But today, after an elapse of 13 days, they replied and asked for a photo, with no reference to the fact they already had one. I re-sent it, they then replied again immediately saying the claim had been forwarded on to Scotrail. For my return journey, my ticket was bought from Scotrail, but following the LNER logic, the claim has been submitted to Virgin Trains as it was there train that was delayed. I’ve asked Virgin to refund the full cost of the replacement tickets I had to buy, rather than the refund of the much cheaper “advance” tickets for the train that was delayed. Let’s see who pays out first, what they pay, and how long each claim takes.
