Email’s from LNER are getting less and less helpful. A few months ago I got one saying no alcohol would be allowed on board my train from – but it didn’t give me the journey date or details – and as I had 5 or 6 booked upcoming journeys in my account, I had to guess. For tomorrow, I’ve booked a ticket for my sister (who is partially sighted) from Huntingdon to Morpeth. But LNER are saying the train won’t actually stop in the station, but will instead put passengers down at Morpeth North Junction., which I believe is some 100 yards beyond the northern edge of the platform. At least the email has come to me, not direct to my sister, otherwise I could see considerable panic setting in as to how she would make her way back from the junction to the station itself, where I will of course be waiting. Meanwhile, David Horne has not responded to my emails of 10th February and 18th July about the proposed timetable changes for Morpeth (other than a brief acknowledgement of the first email). Might we suggest it would be a better use of time to focus on what customers and stakeholders are really asking about, rather than dreaming up more unhelpful and incorrect emails to send hapless customers.
