My daughter’s friend from Lithuania had collected her ticket from Morpeth’s ticket vending machine and after a morning’s sightseeing, was then travelling from Alnmouth to Peterborough. She hadn’t realised she needed to collect 2 coupons from the machine, and only on arrival at Alnmouth did she realise she did not have the ticket itself, only the collection receipt. But someone had handed in the missing ticket at Morpeth, and Betty had faxed it onto Alnmouth with a note saying what had happened. The guard on the VTEC train said that in the circumstances, he would accept the fax copy of the ticket with the note from Northern Railway and allow the passenger to travel without re-paying. Thank you to the person who found the ticket at Morpeth, to Betty who faxed it to Alnmouth, the ticket office clerk at Alnmouth who re-united it with a worried passenger, and the VTEC train guard who accepted the fax copy, all of you went that little bit further and made someone’s experience of visiting this country a pleasant one.
Cramlington >>
