SENRUG Committee Member Ronal Hunt, who runs his own power management company, has been told by Northern\u2019s Customer Contact Centre that the problem with Morpeth\u2019s CIS is due to a loss of power supply. Unfortunately, this excuse simply doesn\u2019t wash, since we all know that the machines clearly have power as they display the time and an error message saying \u201cthis display is faulty\u201d. So, we can put that line very firmly in the \u201cfake news\u201d camp. My own business background is telecommunications. It\u2019s obvious to me this is a comms error. All I can say, as the former Head of International Business Customer Services in a well-known telecoms company, is that if I had a customer who was experiencing a fault for 9 months or so, by now I\u2019d be giving daily reports to my Managing Director by 09:00 each morning as to whether it is working today, and what my plan is to fix the problem permanently. If the issue is to do with the station redevelopment work then the contractors should be mandated to fix it. Someone at Northern has put this problem in the \u201ctoo hard\u201d box. And that\u2019s not good enough. So, who is Northern\u2019s contractor and how effectively are they being managed? Surely it\u2019s time for Lord Sugar to come along and say to someone \u201cyou\u2019re fired\u201d?<\/p>\n","protected":false},"excerpt":{"rendered":"
SENRUG Committee Member Ronal Hunt, who runs his own power management company, has been told by Northern\u2019s Customer Contact Centre…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-732","post","type-post","status-publish","format-standard","hentry","category-chairmans-blog"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts\/732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=732"}],"version-history":[{"count":1,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts\/732\/revisions"}],"predecessor-version":[{"id":733,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/posts\/732\/revisions\/733"}],"wp:attachment":[{"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.senrug.co.uk\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}