Passenger Information System to be provided (either remote tannoy announcements, display screens or a Help Point)

Currently no means of obtaining train running information. Particularly worrying for passengers with a connection to make at Newcastle. Passengers don’t know whether to wait a few more minutes in the hope the train arrives, or to get a taxi before it is too late. (Help Point removed by Northern Rail due to repeated vandalism.)

Busses to serve station

Cramlington has a turning circle but no busses use it. The busses that serves Nelson Village and could easily be diverted into the turning circle.

Greater bus / rail integration is needed to increase the take up of public transport. If you have to drive to the station, many will choose to drive all the way.

Bus stop to serve northbound platform entrance

Busses along A1172 should have a stop adjacent to the level access entrance to the northbound platform.

Greater bus / rail integration is needed to increase the take up of public transport.

Promote level access

Although there is level access to both platforms, it is not apparent how to get to the northbound platform (other than via the footbridge) from the main entrance on the Southbound side. The route should be signposted.

Visitors and newcomers to the area are put off rail travel as it is not clear from the main entrance that there is a level access route to the northbound entrance, or how to find it.

Promote footpath to Shopping Centre

The existing level access / no road crossing tarmaced footpath from station entrance to Manor Walks Shopping Centre to be lit and signposted.

The potential for rail services to be used for access to this major shopping centre is not exploited.