NEXT EVENT

Next Public Meeting

Thurs 20th July 2017

19:30 Morpeth Town Hall

Speaker: Walt Cartwright

DB Cargo

 


 

Complain


Royal Train with HM The Queen on board leaves Ashington Blyth & Tyne line - Trevor Watson

To complain or comment about a rail journey or station, use the contact details for the appropriate company below. Why not copy your correspondence to SENRUG (and please also tell us if you are a SENRUG member).

Clicking on these links will open a new webpage in your browser, on top of the SENRUG page.

Northern
For journeys on Northern trains, or station facilities at any station in South East Northumberland except Newcastle

Web: www.northernrailway.co.uk
Email: enquiries@northernrailway.co.uk
Tel: 0800 200 6060

FREEPOST
NORTHERN RAILWAY

Virgin Trains East Coast
For journeys on Virgin Trains East Coast trains or station facilities at stations operated by Virgin Trains East Coast which include Newcastle, Durham, York, Doncaster and Peterborough

Web: www.virgintrainseastcoast.com
Tel: 03457 225 333

FREEPOST RSRJ-LJCX-GHST
Plymouth 
PL4 6AB

CrossCountry Trains
For journeys on CrossCountry trains

Web: www.crosscountrytrains.co.uk
Tel: 03447 369123

FREEPOST RRXU-HUEC-GLLY
Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Tyne & Wear Metro
For issues with the Metro or Metro stations

Web: www.nexus.org.uk/metro
Email: contactus@twmetro.co.uk
Tel: 0191 203 3199

Customer Relations
Metro Control Centre
South Gosforth
Newcastle upon Tyne
NE3 1YT

TransPennine Express
TransPennine Express run services between Newcastle and York, Leeds, Manchester and Liverpool

Web: www.tpexpress.co.uk
Email: tpecustomer.relations@firstgroup.com
Tel: 0345 600 1671

FREEPOST ADMAIL 3878
Manchester
M1 9YB

Grand Central
Grand Central is an Open Access Train Operator who runs services from Sunderland (and Yorkshire) to London.

Web: www.grandcentralrail.com
Email: customer.services@grandcentralrail.com
Tel: 0345 603 4852

Grand Central Rail
Cannon House
18 The Priory Queensway
Birmingham
B4 6BS

Network Rail
For issues concerning railway infrastructure such as fences, bridges etc, or about the stations Network Rail operate directly which include Kings Cross, Edinburgh Waverley and Glasgow Central

Web: www.networkrail.co.uk
Tel: 08457 11 41 41

Kings Place
90 York Way
London
N1 9AG

TransportFocus
The national, statutory passenger and road user group

Web: www.transportfocus.org.uk
Tel: 0300 123 2350

British Transport Police
If you wish to report a crime on the railway or trespass on railway infrastructure, or have information about a crime or suspected crime

Web: www.btp.police.uk/
Tel: In an emergency ring 999 otherwise 0800 40 50 40

Newcastle Police Station
Newcastle and Sunderland Police Station
1 Neville Street
Newcastle
NE1 5DP

Not Sure Which Company to Contact?
Just go to www.fixmytransport.com , they will send your comment or complaint on to the right company.

Looking for compensation for a delayed journey?
If your journey involved more than one company, the general rule is that you should approach the company you bought the ticket from, not the company who operate the train that was delayed. If you bought your ticket from a station then that is the company that operates that station. For journeys involving just one or predominantly one train company, go to their website first and look at their Delay Repay scheme.

If your company is listed above but your details are incorrect, please use our Contact page to advise us (send your amendment to the Chair)